Document policy
English is provided for convenience. Where German and English versions differ, the German text takes precedence for legal interpretation.
This policy describes how uploaded documents are processed in Immowiser, including extraction, retention, deletion, and subprocessors.
It supplements the privacy policy and details the document flow in the product.
1) What is processed?
Uploaded files (e.g. PDF/TXT), technically extracted text snippets, field suggestions, confidence indicators, and linkage to your scenario.
This document flow applies to both investor-rental and owner-occupier scenarios.
2) Text extraction from documents
The platform currently processes searchable documents with a text layer (e.g. PDF/TXT with extractable text).
Pure scans or image-only files without a text layer are not automatically converted to text in the current product; OCR may be introduced later and would then be described here.
Where enabled on the server, optional AI-assisted steps may propose structured fields from text. Deterministic rules run first; you must verify suggestions before they affect calculations.
3) Retention
Document and extraction data are stored only as long as needed for scenario features or statutory retention.
4) Deletion
You can trigger deletion via account or support flows. On account deletion, data is removed or anonymised unless a legal retention duty applies.
5) Subprocessors and security
Where technical providers are used (hosting, optional model inference), processing is purpose-limited with contractual data protection standards and minimal necessary transfer.
6) Related policies
Plan notes: Free uses manual document mode (no extraction quota because extraction is not included). Pro and Scale include extraction with different throughput and depth limits as defined on Pricing.
Updated: April 2026 · Version: v1.1